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Response: Hey Athina, Thank you for coming to our studio this week! I'm sad to see this reaction and hear about your feeling about the experience! It shouldn't be the feeling you go home with indeed and I understand the disappointment. I think, from my side of the story, maybe that there was a miscommunication. I thought you mentioned in the beginning of the session that you wanted to come back the next day anyways (two hours first day and two hours second day, which is a realistic time frame for making a body) and because the 2 hours of the first day were done, I thought it would be easier to continue on the second day with the steps that were left. There was one stitch that needed to be corrected. So indeed there was one mistake that the teacher made and I wanted to say sorry about that! Plus: sorry how we handled it, I really thought we would see you again for the next two hours the next day to finish the body together, so I didn't know there was a problem. I hope that you can also see that we are a company that works with humans and that they can also make a mistake. In my view, the beauty of the Sewing Cafe is that you can come with all the projects you want to make, you can make one of our patterns, bring your own or even make your own pattern in the studio with our help. But there is a lot of ways to make a garment, so that also means as teachers that we have to be flexible and look into every project and step individually. The teacher that helped you is new at De Steek, but I'm confident she has enough knowledge and also the passion to help our clients, so I hope you understand it wasn't her intention to leave you with this feeling. I still want to offer you to come back for free for the two hours to finish the project! Let me know if you'd like to take this offer. Wishing you the best, Natalie de Koning

Response: Hi Liz, Thank you for your elaborate feedback! First of all: I’m glad to hear that you liked the way we taught you the basics on the sewing machine, that’s really important to us. Too bad to hear that you have some complaints as well! When it’s really quiet in the Sewing Cafe, sometimes, in the meantime, a teacher can do something themselves next to it (like in this case the embroidery), but they should still be able to answer all your questions and help you with the progress actively and they shouldn’t be on their phone, so I will talk to the teacher who did this personally about it! I’m not sure how the scrunchy was taught, but with sewing there are always more than one way to do it. A teacher can have their personal style of sewing and teaching as well. Even a scrunchy can be sewn in different ways. And when it’s the first time behind the sewing machine, a project always takes longer, because there is a lot to learn still. But that said, I feel sad that you feel this way! I want to offer you a free workshop to see if you still feel this after this. I will send you an e-mail about it personally. All the best, Natalie de Koning (owner)